Registration

In order to buy from www.museo-plattner.it you first need to register. Please fill in the required registration form. Your personal account will be created. In accordance with the "data protection law" (legislative decree 196/2003) your personal data will be treated confidentially. The registration is required only the first time and is permitted only to persons of age. Plattner Bienenhof will confirm your registration by e-mail. Once you receive the confirmation, you will have direct access to your personal area, where you can fill the cart, save, modify your order and access at any time.

ENJOY YOUR SHOPPING! 

Orders

As soon as you dispose of your personal account, you will have a direct access to your personal data, which can be modified and updated at any time. Plattner Bienenhof will confirm the receiving of your order by an E-mail including a detailed summary of ordered items, amount and method of payment preferred, shipping costs ecc. You'll also get an order number, to use for each kind of communication. The customer has to check the order confirmation. For any errors please send an E-mail to [email protected] Should a product not be available, you'll be notified per E-mail and may choose: 

  • to cancel your current order, prepaid money will be returned 
  • to change the unavailable product with a similar one (Plattner Bienenhof will suggest another one according to availability) 
  • to wait for backorder (waiting period will be communicated) 

Prices

All prices are stated in Euros and include VAT. We do accept only payments in Euros. 

Prices are subject to change without notice. However, the valid prices are those published at the moment of the order. 

Methods of Payment

a) Transfer, in advance

Please transfer the amount on the following bank account:
IBAN: IT42 E060 4511 6050 0000 0150 008
BIC/SWIFT: CRBZIT2B005
Account holder: GRAMM SpA, Via di Mezzo ai Piani 14, I-39100 Bolzano (BZ) 

Please indicate your order number. 

b) Credit card

c) PayPal 

Cash on delivery is not possible. 

Delivery / Shipment costs

We deliver in all countries of the EUROPEAN UNION with standard delivery service (2-5 working days). 

No deliveries outside the European Union. 

Delivery charge for ITALY: 6,80 Euro 

Delivery charge for EU: 9,80 Euro (except Italy)  

Package damaged or broken up

In order to guarantee the good's integrity, we personally care for the products to be shipped in solid cartons. However, it may happen that the package arrives damaged or a product is broken. 

As soon as you get the goods, please check the packaging for damages and in case accept it under withholding (this option has to be communicated in advance to the currier). In case the product or part of it is damaged, please communicate us as soon as possible, by sending an e-mail to [email protected]. We're sure we will soon find a solution for it. 

Our tip: make collective orders

We do ship to just one address, you care about distribution.

It's a great way to reduce shipment costs.
 

Right of withdrawal

For any reason and without penalties, Plattner Bienenhof gives you the right to withdraw your order within 14 working days starting from the date of receipt of goods. Please send an E-mail to [email protected].

CONDITIONS:

  • All goods have to be returned within 30 working days (on receipt of goods)
  • Customer is liable for return postage costs
  • We do accept only unused and integral goods
  • The right of withdrawal cannot be applied on just a part of the product 

If all the necessary conditions exist, we will refund your money within 30 days from receipt of the goods. 

Disputes

In case of dispute between Plattner Bienenhof and one of its customers, we ensure from now our availability for the extrajudicial settlement of the dispute above, a service offered by the Camera Arbitrale della Camera di Commercio di Bolzano (Chamber of Commerce of Bolzano) that allows commercial disputes, in particular those originated from e-commerce, to be efficiently resolved. The Camera Arbitrale della Camera di Commercio di Bolzano guarantees its independence, neutrality and impartiality.