Your shopping cart is empty
Historical beekeeping equipment, exciting presentations and informative tours.
Frequently asked questions
If the answer you are looking for is not listed here, please feel free to contact us!
Questions & Answers about the Online Shop
I forgot my password. What can I do?
I forgot my password. What can I do?
No problem! Click on the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you instructions to reset your password. If you do not receive an email, please check your spam folder or contact our support.
What are the shipping costs and delivery times?
What are the shipping costs and delivery times?
Shipping costs are €6.80 for Italy and €9.80 for all other EU countries (excluding Italy). Delivery times are approximately 2–3 working days within Italy and 4–8 working days for other EU countries.
What payment methods are available?
What payment methods are available?
You can pay by credit card, PayPal, or bank transfer. For bank transfers, the package will be shipped after we receive the payment.
How do I cancel my order?
How do I cancel my order?
Please send an email to [email protected].
Where is my order?
Where is my order?
Orders placed before 8 a.m. are processed and shipped the same day (only on business days). After shipping, you will receive an email with tracking information.
What can I do with empty honey jars?
What can I do with empty honey jars?
Unfortunately, we cannot take back used honey jars. They are great for storing items or DIY projects.
Do you ship to Switzerland?
Do you ship to Switzerland?
Unfortunately, we do not ship to Switzerland due to complex customs regulations for food products.
What should I do if my package arrives damaged or incomplete?
What should I do if my package arrives damaged or incomplete?
Please contact us by email at [email protected] and describe the problem. We will assist you quickly to find a solution.
Questions & Answers about Honey
Is the honey pasteurized?
Is the honey pasteurized?
No, the honey is not pasteurized. Honey is not suitable for children under 12 months.
WWhat if the honey crystallizes?
WWhat if the honey crystallizes?
Fresh honey is liquid but can crystallize naturally over time. You can gently warm it in a water bath at max 40°C to make it liquid again.
How do I eat honeycomb? Should I store it in the fridge after opening?
How do I eat honeycomb? Should I store it in the fridge after opening?
Honeycomb is the most natural way to enjoy honey. Simply take pieces with a spoon and spread on bread or eat plain. The beeswax can also be eaten.
After opening, you can store it in the fridge, but we recommend taking it out early before consuming.
How should I store honey jars?
How should I store honey jars?
Store honey jars in a cool, dark place, preferably in a cupboard or on a shelf, avoiding direct sunlight.
Questions & Answers about the Museum
When is the museum open?
When is the museum open?
The museum is open daily from April 11 to October 31, from 10 a.m. to 6 p.m.
What is shown in the museum?
What is shown in the museum?
The museum offers a lively insight into the rural living and working environment with original rooms such as the old smoke kitchen, the wooden parlor and the Gothic bedroom. In the barn and stable area is the bee museum with historic beehives, honey presses, beekeeping tools and much more - all originals from South Tyrol. Outside there is an educational trail about bees and beekeeping.
Can I buy honey or other bee products at the museum?
Can I buy honey or other bee products at the museum?
There is a shop at the museum where you can buy our Plattner products.
Is the museum suitable for children?
Is the museum suitable for children?
Yes, the museum is child-friendly. There is a quiz to complete along the outdoor educational trail.
Are dogs allowed in the museum?
Are dogs allowed in the museum?
Dogs are not allowed inside the museum.
Is the museum wheelchair accessible?
Is the museum wheelchair accessible?
The museum is not wheelchair accessible.
Questions & Answers about our Tours
How can I book a tour?
How can I book a tour?
Please fill out the contact form for reservations on our website.
How much does a tour cost?
How much does a tour cost?
Here you can find our admission prices including the tour.
How long does a tour last?
How long does a tour last?
We tailor our guided tours individually, depending on the number of visitors. A tour lasts approximately 20 to 40 minutes.
What is shown during the tour?
What is shown during the tour?
During the guided tour, you will learn about the farm’s history, which goes back more than 600 years, and what life was like on the farm in earlier times. You will also discover everything about bees and the art of beekeeping.
Are tours offered in different languages?
Are tours offered in different languages?
We offer tours in German, Italian, and English.
Are there special programs for schools?
Are there special programs for schools?
We offer tours for school classes. We recommend an age of 6 years and above.
