Registration

In order to buy from www.museo-plattner.it you first need to register.
Please fill in the required REGISTRATION FORM.
Your personal account will be created. 
In accordance with the "data protection law" (legislative decree 196/2003) your personal data will be treated confidentially.

The registration is required only the first time and is permitted only to persons of age.
Plattner Bienenhof will confirm your registration by e-mail.
Once you receive the confirmation, you will have direct access to your personal area, where you can fill the cart, save, modify your order and access at any time.

HAVE A NICE SHOPPING!

Orders

As soon as you dispose of your personal account, you will have a direct access to your personal data, which can be modified and updated at any time.

Plattner Bienenhof will confirm the receiving of your order by an E-mail including a detailed summary of ordered items, amount and method of payment preferred, shipping costs ecc. You'll also get an order number, to use for each kind of communication.
The customer has to check all the

Please notify any errors by sending an E-mail to info@museo-plattner.it.

Should a product not be available, you'll be notified per E-mail and may choose:

  • to cancel your current order, prepaid money will be returned.
  • to change the unavailable product with a similar one (Plattner Bienenhof will suggest another one according to availability)
  • to wait for backorder (waiting period will be communicated)
     

Prices

All prices are stated in Euros and include VAT.
We do accept only payments in Euros.

Prices are subject to change without notice. However, the valid prices are those plublished at the moment of order.

Methods of Payment

a) Transfer, in advance

Please transfer the amount on the following bank account:
IT42 E060 4511 6050 0000 0150 008
BIC/SWIFT (needed for transfers from abroad):
CRBZIT2B005

Account holder:
Plattner Bienenhof
Via di Mezzo, Piani di Bolzano 14, I-39100 Bolzano-South Tyrol


Please fill in the check with the following data:
- Order number*
- Customer name*
*these information are contained in the confirmation mail.
 

b) PayPal

c) Credit card

Delivery

We deliver in all countries of the EUROPEAN UNION with EXPRESS DELIVERY SERVICE

No deliveries outside the European Union

Delivery charge: 9,80 Euro for EU except Italy.

Delivery charge for Italy: 6,80 Euro. 

Other destination

Upon request your order may be shipped to another address, for example to make a present.
(Please quote it in the order form).

No cash on delivery.
 

Package damaged or broken up

In order to guarantee the good's integrity, we personally care for the products to be shipped in solid cartons and wrapped into bubble-wraps.
Plattner Bienenhof is not responsible for eventual delays or damages that can be ascripted to the currier.

As soon as you get the goods, please check the packaging for damages and in case accept it under withholding.  (This option has to be communicated in advance to the currier).
In case the product or part of it is damaged, please communicate us as soon as possible, by sending an e-mail to  info@museo-plattner.it. We're sure we will soon find a solution for it.

Our tip: make collective orders

We do ship to just one address, you care about distribution.

It's a great way to reduce shipment costs.
 

Right of withdrawal

For any reason and without penalties, Plattner Bienenhof gives you the right to withdraw your order within 14 working days starting from the date of receipt of goods.

You just have to send a registered letter which can be pre-announced per e-mail or telegram.
In any case it have to be confirmed by a registered letter within 48h.

CONDITIONS

- All goods have to be returned within 30 working days (on receipt of goods)
- Customer is liable for return postage costs
- We do accept only unused and integral goods
- The right of withdrawal cannot be applied on just a part of the product
- The product have to be in good conditions, complete and wrapped into the original packaging including
   accessories or documentation

Our business customers (those you are purchasing with VAT number) do not dispose of the right of withdrawal.
If all the necessary conditions exist, we will refund your money within 30 days from receipt of the goods. 

In case the conditions or part of them do not subsist, Plattner Bienenhof can decline the right of withdrawal. The customer does still have the chance, at his own expense, to get the returned good back.

Disputes

In case of dispute between Plattner Bienenhof and one of its customers, we ensure from now our availability for the extrajudicial settlement of the dispute above provided by “Risolvionline”.

A service offered by the Milan Mediation Chamber that allows commercial disputes to be efficiently resolved by simply logging on to the website www.risolvionline.com, thanks to the conciliation of a impartial and professional Mediator.